Return Policy
We are committed to providing our valued customers with top-quality pickleball products and exceptional service. If you find that you need to return a product, we aim to make the process as smooth as possible. Please take a moment to familiarize yourself with our return policy.
Warranty only covers United States; all sales final for International Sales.
30-Day Return Policy
We offer a 30-calendar-day return policy from the date of delivery for unused pickleball paddles. If you are not completely satisfied with your purchase, you may request a return or exchange within this timeframe.
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Full Refund Conditions:
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Paddles must be returned in new condition with the original packaging.
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The paddle must be unused, and free from any signs of wear, scratches, or damage.
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All original packaging, including manufacturer's tags, labels, and accessories, must be included with the return.
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Conditionally Accepted Returns:
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Paddles returned with blemishes due to use may be subject to a minimum 20% processing fee based on MSRP.
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Damaged paddles, including those with removed or stained grips, scuffs, cracks, or heavy use marks, will not be accepted for return.
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Return Shipping:
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Customers are responsible for all shipping costs associated with returns or replacements.
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Processing Time:
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Please allow 5-20 business days for us to process your return. Refunds or exchanges will be processed within 7-10 business days upon receipt and inspection of your return.
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Refunds will be issued to the original payment method used for the purchase.
Switch
Paddles switch must be returned in new condition, customers are responsible for the $10 processing fee and shipping costs.
Warranty Policy
Warranty only covers United States; all sales final for International Sales.
We stand behind the quality of our pickleball paddles with a comprehensive warranty:
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6-Month Warranty:
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We offer a 6-month warranty from the date of delivery.
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This warranty covers manufacturing defects that occur during normal usage.
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Warranty Exclusions:
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Damages resulting from improper use, normal wear and tear, negligence, misuse, accidents, or modifications made after purchase.
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Paddles lost or stolen, faded graphics, worn grip tape, or wear and tear from regular play.
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Use of paddle in temperatures below 40°F or 5℃.
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Paddles kept in temperatures ( such as, in the car) above 120°F or 50℃
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Any modifications made to the paddle after purchasing.
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Rattling ( does not impact performance).
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Used in commercial applications or rentals.
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Paddles sold as demos and second-grade blemished paddles.
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Paddle cover not covered under warranty.
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Claim Process:
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Any reported defects must be presented with photographic evidence before use.
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If approved under warranty, we will provide a brand-new replacement paddle within 10 business days of receipt at our facility.
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Proof of Purchase:
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Paddles purchased from authorized retail partners require proof of purchase with the purchase date.
For assistance with a return or warranty claim, please email us at help@808pickle.com. We appreciate your business and are dedicated to ensuring your satisfaction with our products.
Thank you for choosing and supporting us. We are committed to continuously improving your product experience.
