Frequently asked questions

Q: Why is my J2NF, J2NFT, J2NFK, J2FC+ Generation 4.5 foam paddle pre‑order taking longer than expected?
A: Our new Generation 4.5 foam paddles use cutting‑edge materials and precise, labor‑intensive assembly steps that are more time‑consuming than traditional processes. To ensure you receive the highest‑quality paddle, we’re not rushing production—instead, we’re bringing additional machines online and carefully ramping up manufacturing capacity.

Q: Do I need to take any action if I see a late‑payment notice?
A: No. If you’ve already placed your pre‑order deposit, your order remains locked in and will be fulfilled in the order it was received. Any “late” payment notices are simply system reminders—you won’t incur penalties for them.

Q: When will my final payment be processed?
A: We will process your final payment only once your paddle is ready to ship. At that time, you’ll receive a shipment confirmation email complete with your tracking number.

Thank you for your patience and understanding as we balance ramped‑up production with uncompromising quality. If you have further questions, please don’t hesitate to contact our support team.

How to Adjust Your Pre‑Order

If you’ve already placed a pre‑order and need to switch to a different model (for example, from J2NF to J2FC+) or change your model option (for instance, from the Original J2 Handle Length 5.5" to the Extended J2 Handle Length 6"), just follow one of these two simple methods:

1. Use the Order Editing Feature
• Log in to your account on our website.
• Go to Your Orders, find your pending pre‑order, and click Edit Order.
• Select your new model or option, then confirm the change.
2. Email Our Support Team
• Send your request (including your order number and the model/option you’d like) to help@808pickle.com.
• We’ll update your order and send you a confirmation email once it’s complete.

If you run into any issues or have questions, just reply to your confirmation email or reach out to us at help@808pickle.com—we’re happy to help!

To clean a Kevlar Pickleball paddle, you can follow these steps:

1. Use a damp cloth: Start by wiping down the paddle with a damp cloth to remove any surface dirt or debris.
2. Mild soap and water: Mix mild soap with water to create a gentle cleaning solution. Use a soft cloth or sponge to gently clean the paddle surface.
3. Avoid harsh chemicals: Avoid using harsh chemicals or abrasive cleaners, as they can damage the Kevlar material of the paddle.
4. Wipe with a damp microfiber cloth: After cleaning, wipe the paddle with a damp microfiber cloth to remove any soap residue.
5. Dry and store properly: Dry the paddle with a soft towel. Store the paddle in a cool, dry place to prevent moisture buildup and damage.

Alternatively, you can use a pickleball paddle rubber eraser, such as the one we sell, or any high-quality eraser available online.

1. Use the paddle eraser: Gently remove dirt and dust from the paddle surface, following the weave pattern. Apply light pressure while cleaning to avoid damaging the paddle. Be careful not to overdo it during the cleaning process.

By following these steps, you can keep your Kevlar Pickleball paddle clean and in good condition for longer.

Paddle Weight Specification

When you place an order for a paddle with us, you have the option to request a specific paddle weight. Please review the following terms regarding paddle weight requests:

1. Requesting Specific Weight:
• During checkout, you may add a note to specify your desired paddle weight.
• The requested weight must be within the range specified in the product description.
2. Fulfillment of Weight Requests:
• We will make every effort to find a paddle that matches your requested weight as closely as possible.
• If we do not have a paddle that exactly matches the requested weight, we will ship the paddle with the closest available weight to your request.
3. Order Cancellations and Exchanges:
• Any cancellations or exchanges of orders based on paddle weight will incur a 20% restocking fee.
• By placing an order and requesting a specific paddle weight, you agree to these terms of service.

We appreciate your understanding and cooperation. Thank you for choosing our products.