SHIPPING

Order processing time are 2 to 3 days and up to a week, depending on order volume. Pre-order items will have estimated ship dates listed.  

THIRD-PARTY MAIL FORWARDING SERVICES

Please be aware that Honolulu Pickleball Company is not responsible for lost or stolen packages/ missing packages. We are unable to issue refunds or credits for packages that the carrier confirms as being delivered. Please contact the mail carrier with your full name and tracking number.​ Please ensure that you provide us with the correct address.

International Shipping Terms

When placing an international order with Honolulu Pickleball Company, please note that your purchase covers only the cost of the merchandise and shipping fees. Any additional charges such as import duties, taxes (VAT), and customs fees are the responsibility of the customer. These fees vary by country, and we recommend that you check with your local customs office to estimate any additional costs before completing your purchase.

Please be aware that the declared value for customs purposes will be based on the purchase price of the item(s).

Once your order is dispatched, we will notify you immediately. Please note that some items are available for pre-order. We recommend checking the anticipated ship date listed in the product description, which are estimates and may vary.

We are experiencing delays in responding to emails as we expand our team to better serve you. We apologize for any inconvenience and appreciate your patience and understanding.